Service Officer-BRANCH BANKING-Service

Job description

We are looking for a skilled Service Officer to join our team at Kotak Mahindra Bank Limited. The ideal candidate will have 2 to 7 years of experience in branch banking and excellent customer service skills.

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Provide exceptional customer service and ensure satisfaction.
• Develop and implement effective solutions to improve customer experience.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Minimum 2 years of experience in branch banking or related field.
• Strong knowledge of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Any graduate degree from a recognized university.